Global reach

Nestled in the heart of the Balkans, Albania is a vibrant country rich in history, culture, and natural beauty. Steeped in centuries of tradition, Albania boasts a unique blend of influences from its Illyrian, Greek, Roman, Byzantine, and Ottoman past.

Albania has emerged as a competitive destination for Business Process Outsourcing (BPO) services, leveraging its strategic location, skilled workforce, and multilingual capabilities.

Albania boasts a highly educated and multilingual workforce proficient in languages such as English, Italian, Greek, and German. This linguistic diversity enables businesses to provide seamless customer support and services to clients across international markets.

Highlights:

• Strong multi-lingual destination, including Italian, English, German and many others
• Government support
• Competitive labor costs
• Favorable investment climate

#CustomerService #Backoffice #Technology #Expertise

Key languages : English, Italian, German, Greek, and many others

Brazil has been shaped by the amalgamation of diverse indigenous cultures, and the cultural fusion that took place among Indigenous communities, Portuguese colonizers, and Africans, primarily during the Brazilian colonial period. This colourful culture creates an environment that makes Brazil a tremendous spot for business, education, tourism and more.

Brazil now stands out as a strategic hub for outsourced services and qualified recruitment, providing tailored solutions to meet your operational and staffing needs.

Our agile and efficient recruitment approach ensures that you find the ideal candidate within the necessary timelines to drive your company's growth.

We offer a full range of services, including temporary staffing administration to cover vacation periods, leaves, or seasonal peaks in demand to specific highly skilled roles, such as engineering and technology.

In Brazil, our qualified team is ready to provide support in portuguese and english, ensuring clear and effective communication with your global clientele. We are prepared to meet the needs of different time zones, enabling continuous operations and high-level customer support

Highlights: · Agile and efficient recruitment for various positions, including technology, engineering, and customer support. · Temporary staffing administration for operational flexibility. · Outsourcing of operations to maximize efficiency and reduce costs. · Capability of providing support in multiple languages, including English. · Committed to excellence in customer service and operations management.

Tags: #OutsourcingServices #Recruitment #TemporaryStaffingAdministration #OperationalEfficiency #CustomerSupport

Key languages: Portuguese, English, and more

Nestled in the crossroads of the Americas, Colombia is fast becoming a powerhouse in the global outsourcing industry. With a blend of innovation, cultural richness, and economic stability, Colombia offers a unique value proposition for businesses seeking excellence in service delivery.

Colombia's workforce is one of its most significant assets. Highly educated, multilingual, and culturally aligned with both North American and European markets, Colombian professionals bring a level of expertise and adaptability that sets them apart. English proficiency is widespread, particularly in urban centers, ensuring seamless communication and customer engagement across borders.

The country's robust and continually improving infrastructure supports a thriving digital economy, making it an ideal location for IT services, customer support, and knowledge process outsourcing (KPO). Colombia's government has also played a pivotal role in this growth, offering a range of incentives to foster foreign investment and enhance the country's global competitiveness.

Colombia's strategic geographical location, operating in the same time zone as the Eastern United States, provides a logistical advantage for companies seeking to streamline operations and enhance real-time collaboration. Coupled with its cost-effective labor market and a strong commitment to innovation, Colombia is the smart choice for businesses looking to optimize their global operations.

Why Colombia?

• Bilingual Talent Pool: High levels of English and Spanish proficiency, with a growing number of professionals fluent in other languages.
• Strategic Time Zone: Aligned with North American business hours, facilitating seamless communication and operational efficiency.
• Cost Efficiency: Competitive labor costs without compromising on quality.
• Government Support: Strong incentives for foreign investment and a focus on technological innovation.
• Cultural Compatibility: Strong alignment with Western business practices and values.

Key Sectors: IT Services, Customer Support, Financial Services, Knowledge Process Outsourcing (KPO)

Egypt has thousands of years of recorded history. Ancient Egypt was among the earliest civilizations in the world. For millennia, Egypt developed strikingly unique, complex and stable cultures that influenced other cultures of Europe, Africa and the Middle East.

Egypt is, nowadays, a combination of strategic location, cost-effective operations, skilled and multilingual workforce, robust infrastructure, and strong government support makes it a highly competitive destination for BPO and call center businesses. The country’s alignment with international business practices and its proactive stance towards technological and economic growth further solidify its position as a premier choice for outsourcing.

Egypt has emerged as a significant player in the global BPO (Business Process Outsourcing) and call center industry for several compelling reasons.

Highlights:

• Crossroads of Africa, Asia, and Europe
• Egypt's time zone (GMT+2) allows for convenient overlap with both European and American business hours
• Robust education system with many graduates proficient in various languages
• Young workforce
• Strong government support of the BPO sector
• Advanced Infrastructure
• Development of Technology Parks across the country
• Western Culture Familiarity

#CustomerSupport #Sales #Technology #Innovation

Key languages: English, Arabic, German, French, Chinese, Hindi and many others

Indian culture is the heritage of social norms and technologies that originated in or are associated with the ethno-linguistically diverse India.

India has established itself as a global hub for innovation and research in the IT sector. The presence of prestigious research institutions, technology incubators, and a thriving startup ecosystem fosters a culture of innovation and entrepreneurship. This environment of creativity and ingenuity enables Indian IT professionals to stay at the forefront of technological advancements and adapt quickly to evolving industry trends.

Making a global Impact, India has always been fostering relations with countries world wide attracting startups and businesses to take advantage of its vast talent pool resources via outsourcing.

Highlights:

• Highly skilled IT professionals, Delivering high-quality solutions.
• Customized solutions with in-trend technologies for Front-end, Back-end development.
• Innovative approaches to Software, web and mobile app development.
• Cost advantage compared to Western countries
• Robust infrastructure
• Adherence to international quality standards

#Innovation #TechnicalSupport #Technology #Expertise

Key languages : English, Hindi

Jamaica is the ideal nearshore location for US/Canadian or UK clients, with excellent English-speaking operations, and availability of 24/7 operations.

It has a very high EQ towards human relationships, and definitive expertise in teamwork, customer relationships, and processing efficiency.

Our people have en emphasis on: Effective communication, Ability to handle pressure, Problem-solving skills, Emotional stability, Empathy, Team Player

#FrontOffice #CustomerSedrvice #BackOffice #Technology #Expertise

Key languages: English, Spanish, and many others

Madagascar has a long history of education excellence, technical abilities and superior ability for customer services and crisis management.

Madagascar is the typical farshore destination for European companies, powering expertise in technology, customer service and backoffice.

Over the past two decades, Madagascar has become a key player in the global business process outsourcing industry, attracting a significant volume of Foreign Direct Investments (FDI) thanks to favorable tax incentives for companies operating in the sector and the country’s excellent IT resources.

Highligths:

• Competitive costs
• Talent pool, unsaturated markets
• Social Impact sourcing
• STEM-focused education
• Government support
• Risk mitigation from other destinations

#CustomerSupport #BackOffice #Technology #Expertise

Key languages: French, English

The culture of Morocco is a blend of Arab, Amazighs, Andalusian cultures, with African, Hebraic and Mediterranean influences. It represents and is shaped by a convergence of influences throughout history.

Morocco is the typical nearshore destination for European companies, powering expertise in telesales, customer service and backoffice.

Morocco provides also a growing capacity in IT industry.

Highlights:

• Cost-effective labor
• Strategic location at the crossroads of Europe, Africa, and the Middle East
• Government support
• Infrastructure

Key languages: French, Arabic, English

#Telesales #FrontOffice #BackOffice #Technology #Engineering

Key languages: French, Spanish, English, and many others

Nepal is known for its mystique mountains as a preferred destination for trekking and taken back in memories as the Hospitable Nepalese.

It possesses huge potential in BPO services for Customer Support and IT, with a young population exposed to English language and inclined to IT education.

Managing there contact centers, on 24 hours operations, for major Telecom, ISP, and Government Agencies, we have strong capabilities in managing your customer support operations. We are performing customer metrics (CSAT, NPS, …), operations metrics (FCR, AHT, Service Level, Sales, and others), and Workforce Management.

We provide full people sourcing services, payroll management and Human Resource Services (incl. EOR Services).

Highlights:

• Developers (Front End, Back End, Java), Engineers (Software, Full stack, Data)
• Customer Support, Digital Customer Support, Social Media Management
• Serving all timezones of US, Australia, UK…..open to serve 24 Hours

#FrontOffice #CustomerService #Backoffice #Technology #Engineering

Key languages: English

The Philippines is the outsourcing powerhouse of the world, with more than 1.2 million people providing outsourced services, 24/7, from technical expertise to accounting, payroll , or customer service or virtual assistants.

Highlights:

• Great industry track record
• Level of English is excellent and other languages are also feasible.
• Labour costs are favourable
• Over availability with huge talent pool
• Highly skilled workforce
• Legal exemptions and government support
• Data security adn expertise
• Cultural match with western countries
• Good economic growth
• High quality of life

#FrontOffice #CustomerService #BackOffice #Technology #Expertise

Key languages: English, Spanish, and many others